Gordon Sinclair's vision and priority have always been focused on functional, beautiful, quality products above all else. The Gordon Sinclair tagline remains our constant and unwavering mission "Quality Never Looked So Good".
For Customer Support
Good day I want to take few minutes to tell you that I am surprised and very satisfied about your customer service. You set this little problem very fast. No word to tell you that since 1988 I do advertising, and this is not often that we can see supplier with this kind of service. On top of that, my customer is very happy with the product I ordred for their promotion. I will continue to deal with your company Thank you again.
For Product Availability
Every time I call and speak with Tina about product availability, I am always impressed with her cheerful attitude and helpfulness. While all of your customer service reps are wonderful, I have to say, Jill stands out from all of them. Sometimes after speaking with a non-helpful rep with another supplier, I just want to call Gordon Sinclair and get Jill, she is just that cheery and helpful!! Kudos to you for having her in your customer service department!
I just want to thank you both for your excellent service for the cup order. The client actually received them today and is quite happy with them. I know there were a couple of issues that arose with this order and I just want to let you know I appreciate your attention to detail, quick turn around and the care you gave this order.
For Feature Availability
You guys are really one of the best in our industry that I work with. No matter what it takes (or what CRAZY deadline we give you) you always make our orders work and I just want you (and everyone else there)to know that we really appreciate that and your efforts certainly are not unnoticed.
Most recently, we ordered your Serendipity bottles and LOVE them! We also have hard stock of your Everest bottle and several other products. We just ordered some of those new screen cleaners and are excited to see them come in! What a cool product!
I want to compliment your company as a whole. Not only do you have the highest quality products, but your packaging is incredible. You go up and beyond what you “have” to when it comes to that, and it is so nice to have a vendor that I can ALWAYS count on having the most reliable, top of the line items. I never have to worry about if what I am ordering from you will meet my customers standards because you obviously hold yourselves at the same high standard and it shows. I have never had a problem with customer service, the one time we has an “issue” your departments handled them well and never once gave us a hard time about it. I truly appreciate it.
After 15 years in this industry, I've had contact with a lot of customer service departments. I decided to call your company yesterday morning to inquire about some new products (love your product line - - wow!!!!!) Such outstanding service deserves a special THANK YOU!!! I shall make it a point to work with your company as much as I shall be able to.
Your company did a fantastic job creating these virtuals and I have shared them with most of my various clients since our national sales meeting. They have sparked some new inquiries and I look forward to working with all of you.